Data Collection · Security · Your Rights
Your personal information is fully protected at Joya Games. This page clearly explains what data we collect, how it is stored, and who it is shared with — everything you need to know, all in one place.
Why This Policy Matters
Signing up for any online service means sharing some personal information — and Joya Games is no different. But we believe the data you provide belongs to you, and you have every right to know how it's being used.
This page sets out Joya Games' Privacy Policy in plain, straightforward language. It covers exactly what data is collected, why it's collected, and who it is or isn't shared with. Our goal is clarity — no legal jargon, no fine print.
Creating an account at Joya Games means you agree to this policy, so it's worth a quick read. If you have any questions, reach out to support — you'll get a response in Bengali.
How Joya Games protects your personal information
Joya Games never sells your personal information to advertisers or third parties. Your name, phone number, transaction history — none of it leaves us.
All data is stored with 256-bit SSL encryption — the same security standard used by banks and government systems. It cannot be accessed or read by anyone outside.
You have the right to view, correct, or request deletion of your personal data at any time — through your account settings or by contacting support.
Joya Games uses cookies — solely to improve your experience on the site. No tracking cookies are shared with third parties.
If you'd rather not receive promotional SMS or emails, you can opt out at any time. We respect your preferences.
Data is not stored indefinitely. Once an account is closed and any legal retention requirements have been met, the data is deleted.
When you create an account at Joya Games, we collect some basic details — such as your name, mobile number, date of birth, and email address. This information is required for identity verification, which is mandatory under international gaming licence regulations.
Joya Games also automatically collects certain technical data — such as your device type, browser, IP address, and logs of your activity on the site. This information is used to improve site security and performance, not to serve advertisements.
| Data Type | Why We Collect It | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Email Address | Sending important notices | Yes |
| Payment Method Details | Deposit & Withdrawal Process | Yes |
| National ID | KYC Verification for Large Withdrawals | If needed |
| Device & Browser Information | Security Monitoring | Automatic |
Our promise: Joya Games will never ask for your social media passwords, bank PINs, or any other sensitive credentials. Anyone requesting such information is not a Joya Games representative.
Joya Games uses your information only for specific purposes. For running our services — such as verifying logins, processing payments, and confirming transactions — this data is essential. We may also contact you to share relevant offers or important updates.
Joya Games analyzes your gameplay patterns and preferences to improve the platform — which games you enjoy most, which features get used the most, and where issues arise. This analysis helps enhance the overall experience for all members; it is not used to target individuals with ads.
To stop receiving promotional messages, go to your account settings and turn off "Marketing Notifications," or let our support team know. This will not affect important service-related communications.
Joya Games uses multiple layers of security to protect your data. All connections are secured with 256-bit TLS encryption — every piece of data exchanged between your browser and Joya Games' servers is encrypted and cannot be read by anyone outside.
The same level of encryption is applied to data stored on our servers. Passwords are never stored in plain text — only their hashed versions are kept. This means even Joya Games staff cannot view your password.
Security monitoring runs 24/7. If any unusual activity is detected, your account is automatically secured and you are notified right away. Third-party security audits are also conducted annually.
Stay protected: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone. If you notice any unrecognized transactions on your account, contact support immediately.
Joya Games uses cookies on its website. Cookies are small data files stored in your browser. They fall into two main types: essential cookies and functional cookies.
Essential cookies are required for the site to function properly — for example, maintaining your login session or processing payments. Functional cookies remember your preferences, such as your Bengali language setting or screen theme. Joya Games does not use any third-party advertising or tracking cookies.
As a Joya Games member, you have specific rights over your own data. To exercise any of these rights, contact our support team — requests are typically resolved within 72 hours.
You may request a copy of all the data Joya Games holds about you. Contact our support team and a full data report will be sent to you.
If any of your information is incorrect, you can request a correction. For errors in your name, address, or contact details, please reach out to our support team.
You may request deletion of your data when closing your account. However, certain information may need to be retained for a specified period to meet legal obligations.
You can opt out of promotional messages at any time. Important service-related communications will still be sent regardless.
For any privacy-related request, support@joyagames.netemail us or reach out via live chat. We respond in Bengali.
Joya Games retains your data for as long as your account remains active. After account closure, certain transaction records may be kept for up to five years to comply with anti-money laundering laws. No data is retained beyond what is legally required.
Joya Games reserves the right to update this Privacy Policy. If significant changes are made, you will be notified in advance via your registered email or a platform notice. Continuing to use Joya Games after any changes takes effect will be considered acceptance of the updated policy.
This Privacy Policy was last updated in January 2026.
Related Pages
Terms & Conditions Responsible Gaming Frequently Asked Questions About UsPrivacy Questions?
To request data deletion or correction, please contact our support team.
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